Challenge
After concluding a four-and-a-half-year partnership with Honor Care Network, Managing Partner Bob Roth set out to rebuild Cypress’s caregiver workforce with modern technology. His priorities were clear:
- Remove friction for applicants so caregivers could start work quickly.
- Create true self-service so caregivers could track and complete every hiring step without effort from the office team.
- Automate repetitive tasks: vetting paperwork, credential checks, EMR data entry, so staff could focus on interviewing and orientation.
Solution
Cypress implemented Homecare Pro to automate every back-office step from application approval through day-one readiness.
- Self-service credentialing & onboarding:Caregivers complete forms, upload documents, sign employment packets, and receive automatic reminders until 100% compliant.
- AxisCare integration:Homecare Pro creates and populates the caregiver’s EMR profile in real time, eliminating duplicate data entry.
- Automated progress tracking:Dashboards alert Cypress staff only when an exception needs attention, letting them spend time on high-value, face-to-face interviews and orientation.
Results
- Industry-leading conversion:Cypress onboards 55% of applicants, 34% more hires than the industry’s top performers* (41%).
- 26-hour time-to-work:Within just one day of an interview, Homecare Pro delivers a fully compliant AxisCare profile - documents, signatures, and registry checks complete - without a manager lifting a finger.
- Higher staff efficiency:Administrative touchpoints per hire have dropped dramatically, allowing the HR team to focus on culture and caregiver retention.
“While we have adopted a lot of automation, as a part of the onboarding process, the final phase of the hiring process is the in-person interview and orientation with our caregivers. We can never lose sight that we are in the ‘human’ business and as a home care agency we have humans taking care of humans. There is a lot of trust that our clients and their families place in us, and it is our job to make sure that we are hiring the best. There is no machine, artificial intelligence, or automation that can do that for us. We have to see the whites of their eyes, hear them tell their stories of why they chose to be a caregiver, and learn about their experiences. This is vital to our success.” Bob Roth, Managing Partner and Co-Founder, Cypress HomeCare Solutions
*Industry top performers refers to the Home Care Masters in the Activated Insights annual benchmarking survey, representing the top 5% of home care agencies on a revenue basis.
